Patient Service Rep - Pulmonary

Cedars-Sinai; Beverly Hills (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Cedars-Sinai in Beverly Hills, CA is seeking a Patient Service Rep to deliver outstanding customer service, manage appointment scheduling, and ensure accurate patient registration. The role involves collecting payments, verifying demographics and insurance data, and supporting multi-specialty teams.

The ideal candidate will have strong communication skills, healthcare office experience, and a commitment to infection control and high-quality patient care.

Qualifications

• Experience in healthcare or outpatient office is preferred.
• Strong communication and call handling skills.
• Ability to verify patient demographics and insurance data.

Responsibilities

• Provide outstanding customer service during calls and patient needs for a multi-specialty team.
• Greet patients and assist in resolving issues.
• Check-in/out, collect co-pays, issue receipts, and reconcile payments.
• Schedule appointments and complete patient registration.
• Assist with physician schedules and improve workflows.
• Process referrals and authorizations for various insurance types.
• Monitor CS-Link message pools and standard work.
• Explain policies and procedures to patients.
• Participate in daily huddles and infection prevention practices.

Skills

Customer service

Appointment scheduling

Communication

Education

High school diploma or GED

Job description

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

• Greets patients and assist with resolving patient issues or raising patients issues.

• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.

• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.

• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.

• Process and track referrals and authorizations for various insurance types.

• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

• Monitors and assess their own workflow to find opportunities for improvement.

• Explains policies, procedures, or services to patients using administrative knowledge

• Participates in daily huddles and staff meetings.

• Promotes and practice infection prevention standards and all department policies and procedures.
  

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.