Patient Services & Scheduling Specialist

Cedars-Sinai; Santa Monica (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Cedars-Sinai in Santa Monica is seeking a Patient Service Representative responsible for positive patient relations, accurate phone communication, scheduling, registration, and payment collection, delivering outstanding customer service across the Cedars Sinai Medical Network.

The role involves greeting patients, resolving issues, checking in/out, verifying demographics and insurance in CS-Link, managing referrals, and supporting physician schedules.

Qualifications

• High school diploma or GED required.
• Two years of experience in an outpatient medical office setting preferred.
• Experience with appointment scheduling and patient check-in/out preferred.

Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Skills

Patient service

Customer service

Appointment scheduling

Communication skills

Education

High school diploma or GED

Job description

Cedars-Sinai in Santa Monica is seeking a Patient Service Representative responsible for positive patient relations, accurate phone communication, scheduling, registration, and payment collection, delivering outstanding customer service across the Cedars Sinai Medical Network.

The role involves greeting patients, resolving issues, checking in/out, verifying demographics and insurance in CS-Link, managing referrals, and supporting physician schedules.