Patient Service Rep / Call Center - Orthopedics

Cedars-Sinai; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Rep to support a multi-specialty team with exceptional patient service. Responsibilities include intake calls, scheduling, patient registration, and payment collection, while ensuring accurate demographic and insurance data in the CS-Link system.

The role emphasizes greeting patients, resolving issues, processing referrals, and assisting with provider communications.

Qualifications

• High school diploma or GED preferred.
• Two years of experience as a Patient Service Rep in an outpatient medical office setting preferred.

Responsibilities

• Provides outstanding customer service through intake, prioritization, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, completes patient registration, collects payments and provides high standard patient service.
• Assists with management of physician schedules and finds opportunities for improvement. Handles patient/provider correspondence as instructed.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and assists with monitoring CS-Link message pools and standard work.
• Monitors own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes and practices infection prevention standards and all department policies and procedures.

Education

High school diploma or GED

Job description

Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co‑payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assist with resolving patient issues or raising patients issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education: High school diploma or GED preferred.

Experience: Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.