PATIENT SERVICE REP - GENERAL SURGERY CLINIC

Recruiting.com LLC; Jonesboro (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

Recruiting.com LLC is seeking a Patient Service Representative in Jonesboro, AR to greet patients and arrange efficient registration while collecting accurate patient and insurance information. You will answer phones, assist with billing questions, and process medical records requests in a fast-paced clinic environment.

The role requires handling confidential information with professionalism and making a strong first impression for patients, families, and staff.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in a customer service setting, preferably six months as a receptionist in a healthcare setting.
• Experience with office equipment and ability to work independently.

Responsibilities

• Greet patients and arrange for efficient and orderly registration.
• Ensure accurate patient and insurance information is collected.
• Answer telephone and respond to billing questions from patients.
• Process medical records requests and general patient account functions.
• Maintain confidentiality of patient information and present a professional image.

Skills

Customer service

Reception

Data entry

Office equipment

Education

High school diploma or GED

Tools

Office equipment

Job description

JOB REQUIREMENTS

• Education
  • High school diploma or GED
• Experience
  • Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
  • Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.