Patient Service Representative - Surgical Services

Akron Children's; Akron (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Akron Children’s is seeking a Patient Service Representative to support front desk operations, billing and appointment processes, ensuring a smooth patient experience from arrival to departure. You will greet patients and families, collect co-pays and coordinate visits with care teams.

This full-time onsite role requires strong organization, multitasking and communication skills, with healthcare office experience preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare environment preferred.
• Experience with computerized scheduling systems preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Greet patients and families and provide prompt, caring response.
• Perform front-desk duties including co-pay collection and patient tracking.
• Schedule visits and diagnostic testing using hospital procedures.
• Manage third-party payors and collect co-pays.
• Maintain front desk inventory and support staff as needed.
• Ensure HIPAA compliance.
• Support clerical and administrative cross-coverage.
• Handle general office tasks such as faxing, copying, filing, and mailings.

Skills

Interpersonal skills

Organizational skills

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Full-Time: 80 Hours Bi-Weekly
Variable Schedule
Onsite

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.l
• Ensure HIPAA compliance is followed.
• Other duties as required.

Other Information

Technical Expertise

• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a healthcare environment is preferred.
• Experience in computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education And Experience

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
• Years of experience supervising: None.

Full Time
FTE: 1.000000
Status: Onsite