Patient Service Representative

Pacific Eye Surgeons; Paso Robles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Pacific Eye Surgeons is seeking a friendly front office associate to manage patient check-in/check-out, verify information, and greet patients professionally. You will navigate patient charts, confirm signatures, and enter data into the computer, ensuring a smooth visit for each person.

Key duties include scheduling, handling insurance verification, collecting payments, and supporting the administrative team.

Qualifications

• High school diploma or equivalent and two years minimum experience delivering customer service.
• Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means.
• Typing at least 45 words per minute.
• Ability to work in a structured environment with a diverse workforce.
• Empathetic to patients' needs and concerns.
• Attention to detail while demonstrating multi-tasking skills.
• Ability to make quick, accurate and appropriate decisions.
• Treat patients and co-workers with respect.

Responsibilities

• Check-in patients in a friendly and professional manner and greet arrivals.
• Check-out patients and schedule follow-up appointments as directed by the physician.
• Process referrals, obtain authorizations, and prepare charts/Superbills.
• Explain fees and patient financial responsibility; collect payments.
• Update patient information in the computer and verify insurance details.
• Provide administrative support and assist other front office staff as needed.
• Maintain a clean, orderly lobby and handle no-show calls as required.

Skills

Communication

Typing 45 WPM

Multitasking

Empathy

Attention to detail

Decision making

Respectful interactions

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

EMR/Computer systems

Job description

Duties and Responsibilities

Purpose: This position is responsible for patient check-in, patient check-out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and obtain appropriate signatures. Enter new patient information or update existing patient information into computer. Welcome all patients when they enter the office.

Qualifications

• High school diploma or equivalent and two years minimum experience delivering customer service.
• Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means.
• Exceptional skills in keyboard and operating computer systems and must type at least 45 words per minute.
• Ability to work in structured environment with a diverse workforce.
• Empathetic to patients' needs and concerns.
• Attention to detail while demonstrating multi-tasking skills.
• Ability to make quick, accurate and appropriate decisions.
• Treat patients and co-workers with respect.

Duties and Responsibilities

Patient Check in

• Responsible for patient check-in, greeting every patient in a pleasant and professional manner.
• Mark arrival time of patients in office and make sure patients have been checked in and roomed.
• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Verify and scan patient's current insurance card.
• Verify address, e-mail and phone number.
• Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.

Patient Check-Out

• Check-out all patients.
• Schedule follow-up appointments as directed by the physician.
• Schedule patients for transfer of care and order any required diagnostic testing.
• Explain all fees and patient financial responsibility.
• Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
• Collect fee for services and any past-due balances as required.
• Ensure patient satisfaction.

Administrative

• Ensure that proper authorization or referral is collected for the patient.
• Obtain authorization or referrals that have not been received by the practice.
• Prepare Superbills and charts appropriately.
• Place telephone calls to no-show appointments and reschedule as needed.
• Provide support on telephones.
• Assist other front office personnel, as needed.
• Perform other duties as required including training new staff.
• Keep lobby area maintained in clean and orderly status. Remove waste when needed.

Physical Capabilities

• Light physical effort (lift/carry up to 25 lbs.)
• Occasional reaching, stooping, bending, kneeling, and crouching
• Frequent, prolonged standing/sitting/walking
• Must be able to see, hear, and respond adequately
• Extensive computer work
• Frequent use of telephone and fax
• Travel to other offices based on business necessity.

Working Environment

• Sufficient noise and interruptions to cause distraction
• Frequent exposure to video display terminals