Patient Service Representative - Part Time

Primor Health; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Primor Health is seeking a Patient Service Representative to greet patients, check in, collect information and assist with paperwork in a busy clinic environment. The role serves as the first point of contact and requires accurate data entry and courteous service.

You will work with an EMR system, process payments, verify insurance and help route calls to appropriate departments. Strong communication, organization and HIPAA compliance are essential to success.

Qualifications

• Experience in front office or similar role preferred
• High school diploma or GED
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web‑based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills

Responsibilities

• Registering, scheduling and re‑scheduling patients for initial appointments and follow‑ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collecting payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned

Skills

Oral communication

Written communication

Teamwork

Professionalism

Problem-Solving

Commitment to Company Standards

Education

High school diploma or GED

Tools

Electronic Medical Record (EMR) system

Microsoft Office Suite

Internet

Job description

Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking‑in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Essential Duties & Responsibilities

• Registering, scheduling and re‑scheduling patients for initial appointments and follow‑ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collecting payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned

Requirements

Education, Experience and Qualifications

• Previous experience in front office or similar role preferred
• High school diploma or GED
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web‑based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills

Interpersonal Skills

• Oral communication – speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
• Written communication – writes clearly and informatively; edits work for spelling and grammar
• Teamwork – willing to assist others when needed
• Professionalism – approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
• Problem‑Solving – identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
• Commitment to Company Standards – follows company procedures: demonstrates ethical behavior in all business dealings