PATIENT SERVICE REP - GENERAL SURGERY CLINIC

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 31,000 - 36,000; Full time

Job summary

St. Bernards Healthcare is seeking a Patient Service Representative to greet patients, arrange efficient registration, and collect accurate patient and insurance information.

You will inform patients about clinic policies and assist with medical records requests and general patient account tasks. The role requires answering phones, handling billing questions, maintaining confidentiality of patient information, and a professional demeanor.

Qualifications

• Minimum of one year experience in customer service; preferably six months receptionist experience in health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arrange registration for patients.
• Collect accurate patient and insurance information and explain clinic policies.
• Answer telephone and handle billing questions; process medical records requests and general patient accounts.

Skills

Customer service

Receptionist experience (healthcare)

Office equipment

Independent work

Good judgment

Job description

• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.
• Physical
• Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.