Patient Service Rep: Fast-Paced Medical Front Desk

Four Winds Health; Brecksville (OH); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K match

Paid time off

Pet insurance

Wellness programs

Career growth

Job summary

University Hospitals Urgent Care is seeking a Patient Service Representative (Medical Receptionist) to greet patients, manage front-desk operations, and support clinic workflow.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Medical Admin certification is a plus; 12-hour shifts may include some weekends and holidays.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and multitasking in a busy environment.
• Experience using EMR software, EPIC preferred.

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude.
• Patient and Business Documentation: Maintain confidentiality while organizing documents.
• Insurance Verification: Verify eligibility and explain payment policies and billing details.
• Financial Responsibility: Collect patient payments and explain costs clearly.
• Collaborative Support: Assist the practice manager, providers, and staff.
• Compliance: Adhere to HIPAA and OSHA standards in all procedures.

Skills

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certificate (a plus)

Tools

EPIC EMR

Job description

University Hospitals Urgent Care is seeking a Patient Service Representative (Medical Receptionist) to greet patients, manage front-desk operations, and support clinic workflow.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Medical Admin certification is a plus; 12-hour shifts may include some weekends and holidays.