Patient Service Rep - Administration Waipahu HS

Hawaii Pacific Health; Waipahu (HI); On-site; USD 33,000 - 36,000; Full time

Job summary

Hawaii Pacific Health is seeking a Patient Service Representative to support the Waipahu High School clinic site in Waipahu, HI. You will assist with clerical and reception duties, interview and register patients, admit and update medical records, and process department fees with accuracy and courtesy.

The ideal candidate has a high school diploma or equivalent, basic computer skills, and one year of clerical experience in a healthcare setting.

Qualifications

• High school diploma or equivalent; basic computer skills.
• One year of clerical support in a healthcare setting is preferred; EPIC experience is a plus.

Responsibilities

• Interview, register, and admit patients.
• Update and create patients' medical records.
• Process professional fees and handle cash.
• Deliver warm, patient‑focused service with good communication.

Skills

Communication

Customer service

Cash handling

Team player

Education

High school diploma or equivalent

Tools

EPIC

Job description

With 118 beds and more than 400 physicians on its medical staff, Pali Momi Medical Center offers a full range of services for the communities of Central and West O'ahu. The hospital has delivered many medical firsts for the community, including Central and West O'ahu’s only interventional cardiac catheterization unit to detect and treat heart disease, a fully integrated minimally invasive surgical suite, a comprehensive women’s center, CT scan and MRI services, and the state’s first retina center. Pali Momi is the only facility in Hawai'i that uses a team triage approach in its emergency room, where patients are promptly evaluated by an emergency physician.

We are proud to offer Family Practice Medicine and Obstetrics & Gynecology at our unique clinic embedded in a high school, providing health care services to the local community. This is an exciting opportunity to work in a dynamic setting where you can make a significant impact on the lives of students, their families and the broader community. The ideal candidate will be experienced, a team player, and dedicated to providing high quality medical care, in addition to actively participating in the clinical learning environment and engaging in education and other academic responsibilities.

As a Patient Service Representative, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include: interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional and technical fees generated by department providers; and performing cash handling and collection. We are looking for a sensitive and helpful individual with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to creating a healthier Hawaii.

Location: Waipahu High School, Waipahu, HI 96797

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. Basic computer skills. One (1) year of clerical support in a healthcare setting or related experience.

Preferred Qualifications: Basic medical terminology. Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.