Health Records Representative - Health Information Services

Hawaii Pacific Health; Honolulu (HI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Total rewards package

Job summary

Kapiolani Medical Center for Women and Children, part of Hawaii Pacific Health, seeks a Health Records Representative to handle patient records requests with professionalism and discretion. Responsibilities include providing patient information and assisting with vital records submissions while upholding privacy policies.

The role emphasizes accurate document handling and courteous service, with a focus on safeguarding confidential health information and supporting the Hawaii Department of

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• One year of clerical experience with customer contact preferred.
• Medical records background and computer knowledge encouraged.

Responsibilities

• Respond to patient records requests and inquiries in a helpful, friendly, professional manner.
• Provide patient information and assist with birth/death certificates.
• Submit information to the Hawaii State Department of Health while safeguarding confidentiality.

Skills

Customer service

Communication skills

Confidential data handling

Computer literacy

Education

High school diploma or equivalent

Associate's degree

Tools

Medical records software

Electronic Health Records (EHR)

Job description

Kapi'olani Medical Center for Women & Children is Hawai'i’s only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i’s leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapiolani Women’s Center and the Women’s Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

Health Information Services (HIS) processes patient medical records and releases health information to patients, physicians, and other outside facilities for treatment, payment, or review. HIS is the custodian and gatekeeper for privacy of the organization’s medical records and also generates the coding procedures for data collection, research, and reimbursement. With the widespread computerization of health records and other information sources, including hospital administration functions and health human resources information, health informatics and health information technology are being increasingly used in the health care sector.

If you have outstanding customer service and communication skills, you could be the ideal candidate for our Health Records Representative position. In this role, you will respond to patient records requests and inquiries in a helpful, friendly and professional manner; provide patient information; assist patients with birth/death certificates and submission of information to the Hawaii State Department of Health, always complying with policies to safeguard the confidentiality of patient information. We are looking for someone who is comfortable managing confidential data management and shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Kapiolani Medical Center for Women and Children

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: UPW

Exempt: No

Req ID 32964

Pay Range: 24.47 - 25.76 USD per hour

Category: Health Information Management

Minimum Qualifications: High school or equivalent.

Preferred Qualifications: Associate's degree. One (1) year clerical experience in position with customer contact. Medical record background and computer knowledge.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.