Patient Service Rep - Hawaii Kai, Administration

Hawaii Pacific Health; Honolulu (HI); On-site; USD 33,000 - 36,000; Part time

Job summary

Straub Benioff Medical Center in Honolulu, HI seeks a Patient Service Representative to welcome patients, register and admit, and support updating medical records. The role requires strong communication and customer service skills and comfort with routine clerical duties in a hospital setting.

Rotating 8-hour shifts, per diem schedule. Experience with EPIC and ICD-10/CPT coding preferred; basic math and cash handling are involved.

Qualifications

• One year of clerical support in health care setting or related experience.
• Basic computer skills.
• Excellent communication and customer service skills.

Responsibilities

• Interview, register, admit and update patients’ medical records.
• Process professional/technical fees accurately and timely.
• Handle cash and collect payments.

Skills

Customer service

Clerical support

Basic computer skills

Excellent communication

Medical terminology

Education

High school diploma or equivalent

Tools

EPIC

ICD-10 / CPT coding

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai‘i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

The Straub Hawai‘i Kai Family Health Center covers 12,000 square feet of patient care area and offers women's health services, adult primary care, pediatric care and specialty care. The center provides convenient and quality service close to home for our patients, who also have access to over 300 specialists and all the services of Straub Clinic & Hospital. The Administration team works closely with staff to ensure that the center’s operations are running smoothly and that we are delivering the highest quality care to our patients and their families. Administrative staff support the facility with warm customer service, clinical competency and fiscal responsibility.

As a Patient Service Representative, you will help to ensure that Straub Hawai‘i Kai patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location

Straub Benioff Medical Center - Hawaii Kai Clinic

Work Schedule

Rotating - 8 Hours

Work Type

Per Diem

FTE

0.475000

Bargaining Unit

Non-Bargaining

Exempt

No

Req ID

31403

Pay Range

24.83 - 26.14 USD per hour

Category

Administrative

Minimum Qualifications

High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications

Basic medical terminology. Experience with EPIC. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.