Patient Service Rep - Rehab Services

Hawaii Pacific Health; Honolulu (HI); On-site; USD 33,000 - 36,000; Full time

Job summary

Straub Benioff Medical Center in Honolulu, a part of Hawaii Pacific Health, seeks a Patient Service Representative for Rehabilitation Services. You will greet patients, manage registrations, and support clerical tasks while ensuring accurate medical records and smooth cash handling.

Excellent communication and empathy are essential in serving Hawai‘i’s diverse patient population. The role is full-time with day shifts (8 hours) and requires minimal supervision while upholding top-quality patient

Qualifications

• High school diploma or equivalent with 1 year of clerical health care support.
• Basic medical terminology knowledge preferred.
• Experience with EPIC and ICD-9/CPT coding a plus.

Responsibilities

• Interview, register, admit, update and create patient records.
• Process professional/technical fees and perform cash handling.
• Serve as liaison between patients and staff with strong communication.

Skills

Customer service

Communication

Clerical support

Basic computer skills

Education

High school diploma

Tools

EPIC

ICD-9 coding

CPT coding

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Rehabilitation Services provides physical and occupational therapy services to both inpatients and outpatients across the full continuum of care. Our trained experts specialize in a variety of innovative programs for people with physical and cognitive disabilities and injuries, including conditions such as brain injury, stroke, spinal cord disorders, orthopedic injuries and post-surgical rehabilitation, multiple sclerosis, amputations, arthritis, Parkinson’s disease and chronic pain.

As a Patient Service Representative, you will help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at our Rehabilitation Services. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID 33478

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC. International Classification of Diseases 9th edition (ICD-9) and Current Procedural Terminology (CPT) coding certification.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.