Patient Service Rep - Mililani, Administration

Hawaii Pacific Health; Hawaii; On-site; USD 34,205 - 36,010; Full time

Job summary

Hawaii Pacific Health is seeking a Patient Service Representative for Straub Mililani Clinic & Urgent Care. You will ensure smooth front-desk operations, greet patients, assist in interviewing, registration, admission, and updating medical records, while supporting clerical tasks and billing processes.

The role requires a high school diploma or equivalent and about one year of health-care clerical experience, with basic computer skills; EPIC familiarity preferred.

Qualifications

• High school diploma or equivalent.
• One year of clerical support in a health care setting or related experience.
• Basic computer skills.

Responsibilities

• Interview, register and admit patients; update and create medical records.
• Process professional/technical fees accurately and timely; cash handling.
• Provide warm, friendly, and helpful service, acting as liaison between patients and staff.

Skills

Interpersonal communication

Customer service

Clerical skills

Medical terminology

Education

High school diploma or equivalent

Tools

EPIC

Basic computer skills

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Straub is proud to bring Mililani and nearby residents the best in medical care for the entire family at a convenient, close-to-home location. As Straub patients, our clients have access to over 300 specialists and all the services of Straub Hospital. At the Mililani Family Health Center our services include: diagnosis and treatment of illness and injury for infants, children, adolescents and adults; periodic physical examinations for children and adults; complete obstetrics/gynecology and family planning services; lab testing and on-site X-ray and mammography services and routine immunizations. The Administration team works to ensure that all these services are delivered and managed in an effective manner with friendly customer service.

As a Patient Service Representative, you will help to ensure that Straub Mililani patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics. You will act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in a variety of administrative tasks. These include interviewing, registering, admitting, updating and creating patients’ medical records; performing accurate and timely processing of all professional/technical fees generated by department providers; and performing cash handling and collection. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Straub Benioff Medical Center - Mililani Clinic & Urgent Care

Work Schedule: Day/Evening - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Req ID: 32418

Pay Range: 24.83 - 26.14 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent. One (1) year of clerical support in a health care setting or related experience. Basic computer skills.

Preferred Qualifications: Basic medical terminology. Experience with EPIC.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.