Patient Service Rep - Pediatric Ambulatory Unit

Hawaii Pacific Health; Honolulu (HI); On-site; USD 32,000 - 34,000; Full time

Job summary

Kapiolani Medical Center for Women and Children in Hawai‘i is seeking a Patient Service Representative for the Pediatric Ambulatory Unit. You will help ensure patients and families receive warm, friendly assistance and act as a liaison between patients and clinical staff.

Minimum qualifications include a high school diploma and basic computer skills; one year of clerical experience with public contact. Preferred: associate degree in health administration or related field and medical terminology

Qualifications

• High school diploma or equivalent and basic computer skills required.
• 1 year of clerical support experience in a position with public contact or related experience.
• Preferred: Associate’s degree in Health Administration or related field; medical terminology course; 1 year experience in a physician’s office or outpatient clinic setting.

Responsibilities

• Serve as liaison between patients and professional staff.
• Perform clerical, reception and related administrative duties.
• Provide warm, friendly and helpful customer service to patients and families.

Skills

Customer service

Clerical skills

Communication

Education

High school diploma or equivalent

Associate’s degree in Health Administration or related field

Medical terminology course

Job description

Kapi'olani Medical Center for Women & Children is Hawai'i’s only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i’s leader in the care of women, infants and children. With 253 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,400 employees and more than 700 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women’s Center and the Women’s Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

The Pediatric Ambulatory Unit at Kapi‘olani is dedicated to providing family-centered, multidisciplinary care for children with cancer, blood and immunological disorders. Services include lab collection from central venous lines, diagnostics such as bone marrow aspirations and lumbar punctures, procedural preparations, pain management, complex chemotherapy administration, transfusions and a number of clinical services ranging from coagulopathy to immunology. Kapi‘olani is a member institution of the Children’s Oncology Group, which enables our children to receive the most up-to-date treatment methods by participating in the National Cancer Institute’s approved clinical trials.

As a Patient Service Representative in our Pediatric Ambulatory Unit, you will help to ensure that our patients and their families receive warm, friendly and considerate assistance at our hospitals and clinics by acting as a liaison between patients of all ages and the professional staff of our hospitals and clinics, generally by performing a combination of clerical, reception and business duties. We are looking for someone sensitive and helpful, with excellent communication and customer service skills, ability to work effectively under minimal supervision, and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location

Kapiolani Medical Center for Women and Children

Work Schedule

Day - 8 Hours

Work Type

Full Time Regular

FTE

1.000000

Bargaining Unit

UPW

Exempt

No

Req ID

34181

Pay Range

23.57 - 24.81 USD per hour

Category

Administrative

Minimum Qualifications

High school or equivalent. Basic computer skills. One (1) year of clerical support experience in a position with public contact or related experience.

Preferred Qualifications

Associate’s degree in Health Administration or related field. Medical terminology course. One (1) year experience in a physician’s office or outpatient clinic setting.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.