Patient Registrar - Guest Registration

Hawaii Pacific Health; Aiea (HI); On-site; USD 34,000 - 37,000; Full time

Job summary

Pali Momi Medical Center, part of Hawai‘i Pacific Health, is seeking a Patient Registrar to deliver warm, friendly registration and admissions support in a busy hospital setting in Hawaii. You will collect personal and financial information, coordinate bed assignments, and verify authorizations during patient intake.

The role requires strong customer service, accuracy, and basic MS Office/EPIC skills, with rotating 8-hour shifts and full-time status in a non-bargaining environment.

Qualifications

• Register patients by obtaining personal and financial information.
• Assist with bed assignments and preliminary authorizations.
• Provide warm, friendly customer care in patient registration.
• Familiarity with EPIC and medical terminology preferred.

Responsibilities

• Register patients by interviews, phone calls, or questionnaires.
• Coordinate bed assignments and early authorization/verification.
• Support admissions at hospitals and clinics with clerical tasks.

Skills

Customer care

Registration process

Bed coordination

Education

High school or equivalent

Associate’s degree

Tools

Microsoft Excel

Outlook

Word

EPIC

Job description

With 118 beds and more than 400 physicians on its medical staff, Pali Momi Medical Center offers a full range of services for the communities of Central and West O'ahu. The hospital has delivered many medical firsts for the community, including Central and West O'ahu’s only interventional cardiac catheterization unit to detect and treat heart disease, a fully integrated minimally invasive surgical suite, a comprehensive women’s center, CT scan and MRI services, and the state’s first retina center. Pali Momi is the only facility in Hawai'i that uses a team triage approach in its emergency room, where patients are promptly evaluated by an emergency physician. The Guest Registration department provides high quality customer care to patients by facilitating efficient and helpful registration service. We provide assistance to external and internal customers by obtaining patient personal, financial and insurance information during the registration process. Our friendly staff also assists with the coordination of bed assignments and the completion of preliminary authorization and verification for incoming patients to ensure a quality guest experience.

As a Patient Registrar, you will provide warm, friendly customer care in patient registration and admissions at our hospitals and clinics. Your responsibilities include registering patients by obtaining personal and financial information through direct interviews, phone calls, or questionnaires. You will also assist with the coordination of bed assignments and the completion of preliminary authorization/verification for patients entering the hospital, and perform registration duties as assigned. We are looking for someone warm and engaging who shares our commitment to delivering the highest quality health care to Hawai‘i’s people.

Location: Pali Momi Medical Center

Work Schedule: ROTATING- 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: Non-Bargaining

Exempt: No

Pay Range: 25.75 - 27.11 USD per hour

Category: Administrative

Minimum Qualifications: High school or equivalent.

Preferred Qualifications: Associate’s degree. Medical terminology course. Computer literate with working knowledge of Microsoft Excel, Outlook and Word. Knowledge of EPIC. Experience in Medical office setting and knowledge of medical insurances desired.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.