Patient Service Rep

Deborah Heart and Lung Center; Mount Laurel Township (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401K matching

Tuition assistance

Paid time-off

Free parking

Job summary

Deborah Heart and Lung Center seeks a detail-oriented front desk specialist in Mt. Laurel, NJ. The role involves greeting patients, check-in/out, scheduling, insurance verification, copay collection, and entering charges in the EMR system.

The position requires strong communication, accuracy, and the ability to manage multiple requests efficiently. Preferred candidates have one year of front desk experience in healthcare, familiarity with EMR (Athena preferred), and knowledge of medical

Qualifications

• Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting.
• Experience with EMR systems (Athena preferred) and knowledge of medical insurance and terminology.
• Bilingual Spanish/English a plus.

Responsibilities

• Greet and assist patients at check-in and check-out.
• Schedule appointments and confirm next-day appointments.
• Verify patient insurance and collect copayments.
• Enter charges in EMR/Practice Management System and process pre-authorizations.
• Handle medication refills, testing follow-up, and referrals as requested.

Skills

Customer communication

Athena EMR experience

Medical insurance knowledge

Bilingual (Spanish/English)

Education

HS Diploma

Associates degree preferred

Tools

Athena EMR

Job description

DSP - Mt. Laurel
Mt Laurel Twp, NJ 08054, USA

Description

Position Summary: Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians. Provides follow-up to unresolved patient questions and for ensuring continuity of care. Reliable transportation required.

Experience

Required: Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting. Computer and EMR (Athena a plus) experience required. Knowledge of medical insurance, medical terminology, and medical office services and routines.

Preferred: Cardiovascular practice experience. Two to four years’ experience in a customer service oriented environment a plus.

Education

Required: HS Diploma, or equivalent

Preferred: Associates degree preferred. Experience may be substituted in place of degree.

License and Credentials

Required:

Skills

Required: Communicates effectively with customers (physicians, patients, co-workers, insurance representatives). Knowledgeable working with EMR systems (Athena preferred). Maintaining appropriate practice patient activity records, and ability to produce reports as requested.

Preferred: Bi-lingual Spanish/English a plus

Hours: full-time 80 hours per pay period

The minimum starting rate for this position is $18.20

When determining a team members base rate, several factors may be considered as applicable (e.g., years of recent relevant experience, education, credentials, and internal equity).

At Deborah, healthcare is still about caring...for patients and team members. That is why we offer an outstanding benefits package, which includes healthcare coverage for team members in regularly budgeted positions of at least 30 hours per week. The benefits package also includes generous paid time-off, 401K matching contribution, tuition assistance, short and long term disability benefits, life insurance, meal discount, dependent care subsidy, adoption assistance and free parking.

Qualifications

Education

Required

High School Degree or better.

HS Grad Equiv Degree or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.