Patient Services Rep

RWJBarnabas Health

Hoboken (NJ)

On-site

USD 29,026 - 36,120

Full time

14 days+

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Benefits offered by this job

Paid Time Off including Vacation, Holidays, and Sick Time

Retirement Plans

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Disability and Life Insurance

Paid Parental Leave

Tuition Reimbursement

Wellness Programs

Job summary

RWJBarnabas Health in Hoboken is hiring a Patient Services Representative to enhance patient satisfaction and ensure efficient operations. The role includes preparing for patient visits, scheduling appointments, and performing clerical tasks.

The ideal candidate should have a High School Diploma, excellent communication skills, and experience in a medical environment preferred. Benefits include paid time off, retirement plans, insurance, and tuition reimbursement.

Qualifications

Relevant experience and/or training or equivalent combination of education and experience.
Demonstrates understanding of patient satisfaction and safety.
Experience in medical receptionist roles or office background (1-2 years preferred).

Responsibilities

Perform patient check-in and check-out functions.
Answer patient questions in person and over the telephone.
Perform basic clerical functions such as copying, scanning, and faxing.
Maintain health record information and files.
Coordinate with insurance providers for pre-authorizations.

Skills

Strong oral and written communication skills

Attention to accuracy and detail

Ability to multitask and work under pressure

Ability to work independently and in a team

Bilingual (Spanish)

Education

High School Diploma or GED

Associates Degree or Bachelor's Degree (preferred)

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group, 59 Newark St, Hoboken, NJ 07030

Pay Range: $21.07 - $26.22 per hour

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

Essential Functions

Perform patient check‑in and check‑out functions
Answer routine questions in person and over the telephone
Perform basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail
Create and maintain health record information, files, and organize as needed
Coordinate with insurance providers and handle pre‑authorizations and certifications as necessary

Qualifications

Required:

High School Diploma or General Education Degree (GED)
Relevant experience and/or training, or equivalent combination of education and experience
Demonstrates a clear understanding of the importance of patient satisfaction and safety
Strong oral and written communication skills
Attention to accuracy and detail
Ability to multitask and work under pressure
Ability to work independently and in a team environment

Preferred:

Bilingual (Spanish)
Associates Degree or Bachelor's Degree
Previous medical receptionist experience or background in general office (1‑2 years)
Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements