Patient Services Rep

RWJBarnabas Health; Toms River (NJ); On-site; USD 28,419 - 35,418; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Tuition Reimbursement

Voluntary Benefits (e.g., Pet Insurance)

Job summary

RWJBarnabas Health is looking for a Patient Services Representative in Toms River, NJ. This full-time role emphasizes patient satisfaction through various clerical and operational tasks, including scheduling appointments and managing patient records.

The ideal candidate should possess strong communication skills, an understanding of patient safety, and relevant educational qualifications. Benefits include medical insurance, paid time off, and more.

Qualifications

• Relevant experience and/or training, or equivalent combination of education and experience.
• Demonstrates a clear understanding of the importance of patient satisfaction and safety.

Responsibilities

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Coordinates with insurance providers and handles pre-authorizations and certifications.

Skills

Strong oral and written communication skills

Attention to accuracy and detail

Ability to multitask and work under pressure

Bilingual in Spanish and English

Education

High School Diploma or General Education Degree (GED)

Associate degree or bachelor's degree

Tools

Knowledge of medical terminology

Experience with electronic medical record (EMR) systems

Job description

Job Title: Patient Services Rep

Location: Barnabas Health Medical Group (67 NJ-37, Toms River, NJ 08755)

Status: Full-Time (Hourly)

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications

Required:

• High School Diploma or General Education Degree (GED)
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety.
• Strong oral and written communication skills
• Attention to accuracy and detail.
• Able to multitask and work under pressure.
• The ability to work independently and in a team environment.
• Travel may be required.

Preferred:

• Associate degree or bachelor's degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems
• Bilingual in Spanish and English

Scheduling Requirements

• Shift Working: Monday - Friday, 9:30am-6:00pm
• Day Shift
• Full-Time, 40 Hours Per Week
• Hours are subject to change based off practice needs.
• Travel may be required.

Essential Functions

• Performs patient check-in and check-out functions.
• Answers routine questions in person and over the telephone.
• Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail.
• Creates and maintains health record information, files, and organizes as needed.
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through our partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer – we are an Equal Opportunity Employer.