Patient Service Rep

CHI; Council Bluffs (IA); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI Health Clinic in Council Bluffs, IA seeks a Patient Service Representative to be the first point of contact, handling front-office tasks and providing high-quality administrative support for seamless intake.

You will schedule appointments, answer multi-line calls, verify insurance, collect copays, scan documents into EHR, and prepare patient charts while maintaining confidentiality and accuracy.

Qualifications

• High School Graduate or equivalent and 1 year of healthcare experience, upon hire.
• Strong clerical foundation and data management capabilities.
• Ability to interact with patients, families, and clinic staff professionally.

Responsibilities

• Schedule appointments and manage front-office tasks.
• Answer multi-line phone calls and verify patient insurance information.
• Collect copays and deductibles at the time of service, scan documents into EHR, and prepare patient charts.
• Follow up on missed appointments and confirm upcoming visits.

Skills

Clerical support

Data management

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Tools

Electronic Health Records

Job description

Job Summary And Responsibilities

As our Patient Service Representative, you will serve as the essential first point of contact for patients, providing high-quality administrative support that ensures a seamless and efficient intake experience. You will play a vital role in the clinic’s front-office operations by managing patient records, facilitating smooth check-in and check-out processes, and maintaining compliance with healthcare regulatory standards. By providing exceptional customer service and accurate data management, you will directly contribute to the mission of Alegent Creighton Clinic and support our commitment to patient-centered care. Every day you will be responsible for a variety of clerical tasks, including scheduling appointments, answering multi-line phone calls, and verifying patient insurance information. You will collect copays and deductible amounts at the time of service, scan critical medical documentation into electronic health records, and prepare patient charts to ensure clinic readiness. Additionally, you will follow up on missed appointments, confirm upcoming visits with patients, and maintain high standards of confidentiality while assisting with the daily flow of the clinic to ensure all business goals are met.

To be successful in this role, you will need a strong foundation in clerical support and a commitment to professional excellence. While a high school diploma or equivalent is required, candidates with one year of previous healthcare experience are preferred. You must possess a solid understanding of insurance authorization and billing requirements, along with the ability to analyze data and coordinate complex daily tasks. Strong interpersonal skills are essential, as you will interact regularly with patients, families, and clinic staff to foster a collaborative and welcoming environment.

Job Requirements

• High School Graduate or equivalent and 1 year of healthcare experience , upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$15.67 - $22.14 /hour