Clinic Receptionist

CommonSpirit Health; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

CHI Health Clinic in Omaha seeks a friendly Clinic Receptionist to serve as the welcoming face and first point of contact for patients, ensuring a smooth, patient-centered experience. You will answer calls, schedule appointments, collect demographics and insurance info, manage check-in/out, process payments, and coordinate follow-ups, while upholding confidentiality and clinic policies.

One year of customer service or clerical experience is required; strong organization and communication skills

Qualifications

• One year of customer service, clerical, or business-related experience.
• Strong organizational skills and multitasking ability.
• Commitment to patient confidentiality and regulatory policies.
• Empathetic, detail-oriented with excellent communication.

Responsibilities

• Greet patients and register them with warmth and efficiency.
• Manage incoming calls and schedule appointments per guidelines.
• Collect and verify patient demographics and insurance information.
• Assist with check-in/check-out and process payments.
• Coordinate follow-up appointments and inform patients of delays.
• Maintain patient confidentiality and comply with clinic policies.

Skills

Customer service

Communication skills

Organizational skills

Job description

Job Summary and Responsibilities

As ourClinic Receptionist at Alegent Creighton Clinic, you will be the welcoming face and first point of contact for our patients, embodying our commitment to 'humankindness' and efficient healthcare delivery. This pivotal front-office role involves performing diverse business office and reception duties with accuracy and minimal supervision, ensuring a smooth and positive experience for every individual entering our facility. You'll be central to maintaining our patient-centered environment and supporting our mission.

Every day you will manage incoming phone calls, expertly scheduling patient appointments according to office guidelines, and greeting and registering patients with warmth and efficiency. You'll meticulously collect, verify, and update essential patient demographic and insurance information, including co-pays and deductible amounts. This role also involves preparing patient charts, conducting all check-in and check-out functions, processing payments, coordinating follow-up appointments, and ensuring timely communication regarding any appointment delays.

To be successful in thispatient experience specialistrole, you will need at least one year of experience in customer service, clerical, or business-related functions, demonstrating strong organizational skills and the ability to manage multiple tasks effectively. Your commitment to maintaining patient confidentiality, adhering to all clinic and regulatory policies, and embodying our core values will be paramount. We are seeking a detail-oriented, empathetic individual with excellent communication skills to contribute to our 'medical administration' and 'patient access' team.

Job Requirements

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.