Clinic Receptionist

CHI; Papillion (NE); On-site; USD 22,041 - 30,307; Full time

Job summary

Alegent Creighton Clinic in Papillion, NE is seeking a Clinic Receptionist to serve as the welcoming face for patients and support our patient-centered care. In this role, you will manage calls, schedule appointments, greet and register patients, and handle insurance verification and payments with care.

Minimum one year of customer service or clerical experience is required, and you will uphold our patient-first values while ensuring timely communication for any delays.

Qualifications

• One year of customer service, clerical, or business-related experience.

Responsibilities

• Answer incoming phone calls and schedule patient appointments according to office guidelines.
• Greet and register patients with warmth and efficiency.
• Collect, verify, and update patient demographics and insurance information, including co-pays and deductible amounts.
• Prepare patient charts and perform all check-in and check-out functions.
• Process payments and coordinate follow-up appointments.
• Communicate promptly about any appointment delays to patients and staff.

Skills

Customer service

Job description

Job Summary And Responsibilities
As our Clinic Receptionist at Alegent Creighton Clinic, you will be the welcoming face and first point of contact for our patients, embodying our commitment to "humankindness" and efficient healthcare delivery. This pivotal front-office role involves performing diverse business office and reception duties with accuracy and minimal supervision, ensuring a smooth and positive experience for every individual entering our facility. You'll be central to maintaining our patient-centered environment and supporting our mission.

Every day you will manage incoming phone calls, expertly scheduling patient appointments according to office guidelines, and greeting and registering patients with warmth and efficiency. You'll meticulously collect, verify, and update essential patient demographic and insurance information, including co-pays and deductible amounts. This role also involves preparing patient charts, conducting all check-in and check-out functions, processing payments, coordinating follow-up appointments, and ensuring timely communication regarding any appointment delays.

To be successful in this patient experience specialist role, you will need at least one year of experience in customer service, clerical, or business-related functions, demonstrating strong organizational skills and the ability to manage multiple tasks effectively. Your commitment to maintaining patient confidentiality, adhering to all clinic and regulatory policies, and embodying our core values will be paramount. We are seeking a detail-oriented, empathetic individual with excellent communication skills to contribute to our "medical administration" and "patient access" team.

Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work
From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range
$15.67 - $22.14 /hour