Patient Service Rep PCC

CommonSpirit Health; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

CHI Health Clinic in Omaha is seeking a Patient Services Professional to be the welcoming voice and central административ support for clinic operations. You will manage phone calls, schedule and register patient appointments, verify demographics and insurance, and handle referrals and pre-registrations with accuracy.

You will work with diverse teams, follow scheduling guidelines, ensure timely communications to physicians, and protect patient information with discretion.

Qualifications

• High School GED or equivalent and experience with computer systems, including web-based applications, upon hire
• Proficient in accurate data entry and scheduling

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests
• Answers, screens, and processes a high volume of incoming calls in a professional manner
• Uses phone scripts and scheduling criteria to determine appointment type and urgency
• Update patients on referral or authorization status
• Communicate instructions for complex exams and pre-procedure preparations
• Send accurate and complete communications to physicians or other providers

Skills

Phone etiquette

Scheduling appointments

Data entry accuracy

Communication

Education

High School GED or equivalent

Tools

EMR systems

Web-based applications

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Update patients of the status of their referral or authorizations.
• Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
• Sends out accurate and complete communication to physicians or other healthcare providers.

Job Requirements

• High School GED or equivalent and Experience with computer systems, including web based applications, upon hire
• None, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour