Patient Access Representative

CHI; Papillion (NE); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Midlands in Papillion, NE seeks a Patient Access Representative to be the first point of contact, handling patient registration, insurance verification, and privacy-compliant record management to support efficient care.

You will use multiple hospital systems for scheduling and documentation, gather demographic data, explain financial responsibilities, collect payments, and escalate complex issues to optimize clinic workflows.

Qualifications

• High school diploma or GED required.
• At least 1 year of healthcare patient access experience preferred.
• Knowledge of health insurance payers and real-time eligibility verification.
• Strong administrative and computer skills in Microsoft Office and data entry.

Responsibilities

• Register patients and verify insurance eligibility.
• Maintain confidential electronic health records and accurate patient data.
• Explain financial responsibilities to families and collect payments at time of service.
• Collaborate with the healthcare team to keep clinic workflows efficient and compliant.

Skills

Professionalism

Communication

Data entry

Microsoft Office

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential electronic health records. By facilitating smooth access-related workflows, you will contribute directly to our mission of providing high-quality, patient-centered care while ensuring compliance with privacy standards and organizational policies.

Every day you will utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision. You will be responsible for gathering and updating patient demographic and insurance data, communicating financial responsibilities to families, and collecting payments at the time of service. Your daily routine will involve collaborating with the broader healthcare team, resolving routine registration discrepancies, and escalating complex issues to ensure that clinic and provider workflows remain efficient, productive, and focused on patient needs.

To be successful in this role, you will possess a high school diploma or GED and at least one year of relevant experience in a healthcare patient access setting. You should have a solid working knowledge of insurance payers, real-time eligibility verification, and standard medical documentation procedures. Strong administrative and computer skills—specifically in Microsoft Office and data entry—are essential, along with a professional demeanor, excellent communication abilities, and a commitment to maintaining the highest ethical and confidentiality standards in a fast-paced medical environment.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.

Pay Range

$17.24 - $24.35 /hour