Patient Service & Registration Specialist

Summit Health Management; Oakland (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to welcome patients, register them and coordinate with the team to ensure timely turnaround. You’ll handle intake, collect information, and support the front desk in delivering exceptional service.

In this high‑volume environment you will verify insurance, process co-pays, answer calls, update records, scan documents, and help patients complete paperwork while maintaining accuracy and empathy.

Qualifications

• High school graduate or GED is required.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in high-volume service environment preferred.
• Ability to interact with physicians and staff.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and other appointments.
• Accurately enters/updates patient information in system.
• Assisting patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls, questions, etc. in a prompt and polite manner.
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance.
• liaise with Billing department as appropriate
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Verbal communication

Written communication

Interpersonal skills

Typing speed 55 wpm

Bilingual

Detail-oriented

Team player

Education

High School Degree or GED

Job description

CityMD is seeking a Patient Service Representative to welcome patients, register them and coordinate with the team to ensure timely turnaround. You’ll handle intake, collect information, and support the front desk in delivering exceptional service.

In this high‑volume environment you will verify insurance, process co-pays, answer calls, update records, scan documents, and help patients complete paperwork while maintaining accuracy and empathy.