Patient Services Concierge - Multi-Specialty Front Desk

NorthShore University HealthSystem; Elmhurst (IL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways for growth

Medical/Dental/Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Community Involvement Opportunities

Job summary

Endeavor Health in Elmhurst, IL is seeking a Patient Service Representative. The role covers front desk activities, greeting patients, registering new patients in EPIC, and scheduling tests as requested by physicians.

You will verify insurance benefits, process charges, and assist with office setup and patient flow. This is a full-time role with regular and rotating hours to meet clinic needs.

Qualifications

• High School Diploma or GED required.
• Keyboard and computer skills required.
• A valid driver's license is required for off-site work with evidence of coverage may be requested.
• Three months minimum experience in business office or healthcare preferred.
• Insurance, managed care or integrative medicine experience preferred.
• Medical terminology or coding experience recommended.
• Bilingual Spanish helpful.

Responsibilities

• Under supervision, provides front desk coverage: answers calls, schedules appointments, greets patients, registers new patients in EPIC.
• Schedules laboratory and off-site diagnostic tests requested by physician and verifies insurance eligibility.
• Interprets covered benefits, processes charges, applies insurance, calculates adjustments and records payments.

Skills

Keyboard and computer skills

Bilingual Spanish

Driver's license

Education

High School Diploma or GED

Tools

Med terminology

Job description

Endeavor Health in Elmhurst, IL is seeking a Patient Service Representative. The role covers front desk activities, greeting patients, registering new patients in EPIC, and scheduling tests as requested by physicians.

You will verify insurance benefits, process charges, and assist with office setup and patient flow. This is a full-time role with regular and rotating hours to meet clinic needs.