Patient Access & Service Specialist

Duly Health and Care; Lombard (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Tuition Reimbursement ($5,250/year)

401(k) match

Volunteering time off (40 hours)

Parental leave up to 12 weeks

Job summary

Duly Health and Care in Lombard, IL is hiring a Patient Service Representative to manage front desk operations, greet patients, and schedule appointments. You will handle phone inquiries, collect copays, and verify insurance in EPIC while maintaining accurate records and delivering excellent patient service.

The role emphasizes HIPAA-compliant interactions, teamwork, and timely follow-ups to ensure a positive patient experience at a physician-led network committed to quality care.

Qualifications

• 1 year of experience in a medical office or clinical setting preferred.
• Exceptional customer service and communication skills.
• Proficiency with EPIC or similar EMR and basic IT tasks.

Responsibilities

• Greet patients warmly and manage check-in/check-out and scheduling.
• Answer a multi-line phone system, take messages, schedule appointments.
• Collect copays, issue receipts, and reconcile daily transactions.
• Update patient demographics and verify insurance in EPIC.
• Coordinate referrals and communicate with clinical staff.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Customer service

Phone system

HIPAA compliance

EPIC EMR

Microsoft Office

Education

High School diploma or equivalent

Tools

EPIC

Job description

Duly Health and Care in Lombard, IL is hiring a Patient Service Representative to manage front desk operations, greet patients, and schedule appointments. You will handle phone inquiries, collect copays, and verify insurance in EPIC while maintaining accurate records and delivering excellent patient service.

The role emphasizes HIPAA-compliant interactions, teamwork, and timely follow-ups to ensure a positive patient experience at a physician-led network committed to quality care.