Patient Services & Front Desk Coordinator

UroPartners LLC.; La Grange (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

UroPartners LLC. is seeking a Patient Service Representative I to ensure a seamless patient experience by phone or in person.

You will handle front desk duties, greet patients, and guide them through intake and checkout processes, including registration, billing, and insurance verification. The role requires strong customer service, organizational, and communication skills, with attention to HIPAA compliance and confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Is responsible for keeping the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
• Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
• Consistently demonstrates good use of time and resources.
• Ensuring that all medical records are accurate and complete.
• Performs other position related duties as assigned.

Skills

Microsoft Office

EMR navigation

Phone handling

Organizational skills

Customer service

HIPAA compliance

Education

High School Diploma

Some college

Job description

UroPartners LLC. is seeking a Patient Service Representative I to ensure a seamless patient experience by phone or in person.

You will handle front desk duties, greet patients, and guide them through intake and checkout processes, including registration, billing, and insurance verification. The role requires strong customer service, organizational, and communication skills, with attention to HIPAA compliance and confidentiality.