Patient Service & Front Desk Specialist – Growth & Benefits

Guthrie; Sayre (Bradford County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

PTO accrual

Retirement plan

Career development

Tuition assistance

Wellness resources

Job summary

Guthrie's Office Support Services in Sayre, PA is seeking a dedicated Patient Service Specialist to manage front desk operations and patient registrations. The role supports multiple departments, ensures smooth patient flow, and maintains accurate records in a fast-paced medical practice.

The position requires strong customer service, appointment scheduling, and eligibility verification skills, with a focus on patient-centered care and teamwork.

Qualifications

• High school diploma or GED is required.
• Graduation from a Medical Office Assistant program is preferred.
• Healthcare front desk experience is a plus.

Responsibilities

• Greet patients in a courteous, professional, and timely manner.
• Answer telephones and provide information per Guthrie standards.
• Schedule and maintain patient appointments electronically; verify demographics.
• Register patients and verify/correct insurance information in the system.
• Verify insurance eligibility for major carriers and complete related forms.
• Inform, quote, and collect copayments or balances per policy.
• Handle daily cash-out and balance transactions per guidelines.
• liaise between patients, clinicians, and staff to keep everyone informed.
• Maintain HIPAA confidentiality and adherence to privacy policies.
• Attend meetings and participate in quality initiatives and team huddles.

Skills

Customer service

Front desk support

Appointment scheduling

HIPAA compliance

Multitasking

Education

High School diploma/GED

Medical Office Assistant program (preferred)

Job description

Guthrie's Office Support Services in Sayre, PA is seeking a dedicated Patient Service Specialist to manage front desk operations and patient registrations. The role supports multiple departments, ensures smooth patient flow, and maintains accurate records in a fast-paced medical practice.

The position requires strong customer service, appointment scheduling, and eligibility verification skills, with a focus on patient-centered care and teamwork.