Occupational Health Front Desk Specialist

Guthrie; Sayre (Bradford County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Health coverage

Job summary

Guthrie Occupational Medicine in Sayre, PA, seeks a Patient Service Specialist to manage front-office operations in a fast-paced occupational health setting. You will greet patients, verify demographics and insurance, schedule appointments, and support clinical teams with accurate records.

The role emphasizes patient-centered service, teamwork, and excellence in daily duties, with a strong focus on HIPAA compliance and courteous communication.

Qualifications

• High School diploma or GED required; Medical Office Assistant schooling preferred.
• At least 1 year of customer service experience in a fast-paced environment preferred.
• Comfortable with computers and learning new applications.

Responsibilities

• Greet patients in a courteous, professional, and timely manner.
• Answer phones and route calls per standards; take messages as needed.
• Schedule and manage patient appointments; verify demographics and insurance.
• Register patients and verify insurance information; scan documents into records.
• Verify eligibility with major carriers to ensure accurate billing.
• Collect copayments and balances per policies; balance cash-out daily.
• Coordinate with clinicians and staff; communicate delays to patients.
• Maintain patient confidentiality per HIPAA; participate in quality initiatives.

Skills

Customer service

Front desk experience

Communication skills

Office software literacy

Education

High School diploma/GED

Medical Office Assistant training

Tools

EMR/EHR systems

Scheduling software

Job description

Guthrie Occupational Medicine in Sayre, PA, seeks a Patient Service Specialist to manage front-office operations in a fast-paced occupational health setting. You will greet patients, verify demographics and insurance, schedule appointments, and support clinical teams with accurate records.

The role emphasizes patient-centered service, teamwork, and excellence in daily duties, with a strong focus on HIPAA compliance and courteous communication.