Endocrinology Patient Experience Specialist

Guthrie; Sayre (Bradford County); On-site; USD 38,000 - 54,000; Full time

Job summary

Guthrie Endocrinology in Sayre, PA is seeking a Patient Service Specialist to deliver exceptional front‑desk support, help patients navigate appointments, and ensure accurate registration in a fast‑paced medical practice.

You will greet patients, answer calls, schedule visits, verify insurance eligibility, collect copays, and maintain confidential health information in compliance with HIPAA, while contributing to teamwork and quality initiatives.

Qualifications

• 1 year of customer service experience in a fast-paced setting.
• Medical office terminology knowledge preferred.
• Comfort with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous, professional manner.
• Answer phones and direct calls per standards.
• Schedule and maintain patient appointments electronically.
• Register patients and verify/update demographic and insurance data.
• Verify insurance eligibility and process related forms.
• Collect copays and other payments at registration.
• Balance daily cash-out per policy.
• Coordinate between patients, physicians, and staff; communicate delays.
• Maintain HIPAA confidentiality and participate in quality initiatives.
• Attend required meetings and adapt to busy environment.

Skills

Customer service

Phone etiquette

Appointment scheduling

Insurance eligibility verification

HIPAA compliance

Cash handling

Data entry

Communication skills

Education

High school diploma/GED

Medical Office Assistant program

Job description

Guthrie Endocrinology in Sayre, PA is seeking a Patient Service Specialist to deliver exceptional front‑desk support, help patients navigate appointments, and ensure accurate registration in a fast‑paced medical practice.

You will greet patients, answer calls, schedule visits, verify insurance eligibility, collect copays, and maintain confidential health information in compliance with HIPAA, while contributing to teamwork and quality initiatives.