Ortho Front Desk Specialist — Patient Experience Lead

Guthrie; Sayre (Bradford County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer matching

Career development opportunities

Tuition assistance programs

Employee wellness resources

Job summary

Guthrie Orthopedics in Sayre, PA is seeking a Patient Service Specialist to manage front-office duties, scheduling, and patient care coordination. This role supports clinical teams and ensures accurate patient information is maintained in a busy practice environment.

The position emphasizes excellent customer service, HIPAA compliance, and a collaborative, patient-centered approach to care.

Qualifications

• High School diploma/GED required; Graduation from a Medical Office Assistant school preferred.
• Minimum 1 year experience in customer service in a fast-paced environment preferred; Medical office experience and knowledge of medical terminology preferred.
• Must be comfortable with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous, professional manner.
• Answer telephones in a friendly and efficient manner and provide information.

Skills

Customer service

Front desk

Communication

Education

High School diploma/GED

Medical Office Assistant training

Job description

Guthrie Orthopedics in Sayre, PA is seeking a Patient Service Specialist to manage front-office duties, scheduling, and patient care coordination. This role supports clinical teams and ensures accurate patient information is maintained in a busy practice environment.

The position emphasizes excellent customer service, HIPAA compliance, and a collaborative, patient-centered approach to care.