Patient Service & Education Specialist

Lincare-085e31c; Batesville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Batesville, AR seeks a customer service/clerical associate to communicate with patients and physicians to answer questions, resolve problems, and support product/service needs.

Responsibilities include handling inbound/outbound calls, entering orders, updating records, and educating customers about products and services, with emphasis on accuracy and compliance with physician directives.

Qualifications

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Train others

Numerical calculations

Documentation skills

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare in Batesville, AR seeks a customer service/clerical associate to communicate with patients and physicians to answer questions, resolve problems, and support product/service needs.

Responsibilities include handling inbound/outbound calls, entering orders, updating records, and educating customers about products and services, with emphasis on accuracy and compliance with physician directives.