Patient Service Coordinator - Patient-Focused Front Desk

Hartford HealthCare; Shelton (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $5,250.00;

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and products

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring smooth office operations. The role emphasizes excellent communication between patients and providers and timely appointment scheduling.

Travel to satellite offices may be required; strong insurance knowledge and Epic experience are preferred, with a customer-focused, team-oriented approach.

Qualifications

• Fast-paced medical office experience preferred.
• Strong knowledge of insurance requirements.
• Epic software experience preferred.
• Positive, customer-focused approach and teamwork.
• Able to juggle multiple tasks in a busy environment.
• Excellent verbal communication; multilingual ability is a plus.
• Proficient with Microsoft Office; basic medical terminology knowledge.

Responsibilities

• Greet patients and answer routine questions while registering and maintaining records.
• Facilitate clear communication between patients and healthcare providers to ensure a positive experience.
• Schedule appointments ensuring timely, accurate, friendly patient access.
• Respond to patient and provider inquiries in line with privacy and safety standards.
• Travel to satellite offices for coverage when needed.

Skills

Fast-paced medical office experience

Insurance knowledge

Excellent verbal communication

Team player

Multitasking

Multilingual abilities desirable

Microsoft Office proficiency

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring smooth office operations. The role emphasizes excellent communication between patients and providers and timely appointment scheduling.

Travel to satellite offices may be required; strong insurance knowledge and Epic experience are preferred, with a customer-focused, team-oriented approach.