Patient Service Coordinator - Front Desk & Vision Care

MyEyeDr; Hagerstown (MD); Sur place; USD 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Bonuses & commissions

Medical & dental coverage

Vision coverage

401K with company match

PTO & paid holidays

Employee discounts

Résumé du poste

MyEyeDr. is seeking a Patient Service Coordinator to provide personalized front desk experiences during check in/out. You will learn insurance details, confirm appointments, and support office staff in a fast-paced environment.

No optical experience is required; training is provided. Weekend and evening shifts may be needed, and you will join a collaborative team dedicated to high-quality vision care and patient satisfaction.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsabilités

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Connaissances

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Description du poste

MyEyeDr. is seeking a Patient Service Coordinator to provide personalized front desk experiences during check in/out. You will learn insurance details, confirm appointments, and support office staff in a fast-paced environment.

No optical experience is required; training is provided. Weekend and evening shifts may be needed, and you will join a collaborative team dedicated to high-quality vision care and patient satisfaction.