Patient Experience & Care Coordination Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health and welfare benefits such as (m

Paid Time Off (PTO)

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health, headquartered in Charlotte, NC, seeks a Patient Service Specialist to deliver outstanding front-office support in a musculoskeletal administration setting. The role emphasizes member-focused service, registration, insurance checks, and scheduling to ensure a seamless patient flow.

The successful candidate will handle registration with accuracy, assist billing, and help patients navigate front-end technology while maintaining a welcoming environment aligned with our care

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Registration

Insurance verification

Scheduling

Cash handling

Education

High School Diploma or GED

Job description

Advocate Health, headquartered in Charlotte, NC, seeks a Patient Service Specialist to deliver outstanding front-office support in a musculoskeletal administration setting. The role emphasizes member-focused service, registration, insurance checks, and scheduling to ensure a seamless patient flow.

The successful candidate will handle registration with accuracy, assist billing, and help patients navigate front-end technology while maintaining a welcoming environment aligned with our care