Patient Service Coordinator

The Caring Connections; Village of Airmont (NY); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Great hourly pay

Work-life balance

Supportive team

Job summary

The Caring Connections in New York is seeking an experienced Patient Service Coordinator to join our home care team. You will manage a caseload, coordinate with nurses and caregivers, and ensure outstanding client service.

The role requires familiarity with HHA Exchange software, strong communication, and teamwork to support seniors and their families.

This is a full-time, on-site position with a friendly, supportive work environment.

Qualifications

• Experience as a Service Coordinator or similar in home care or nursing home settings.
• Familiarity with HHA Exchange software.
• Excellent communication, documentation, and follow-up skills.
• Strong teamwork and positive attitude.

Responsibilities

• Manage a reasonable-sized caseload and ensure services meet client needs.
• Communicate professionally with clients, families, and caregivers.
• Coordinate with nurses and caregivers for guidance and assignments.
• Use HHA Exchange to manage schedules, documentation, and communication.
• Participate in weekly staff meetings and share caseload updates.
• Answer calls professionally and maintain organized documentation.

Skills

Customer service

Communication

Teamwork

Problem solving

Documentation

Caseload management

Tools

HHA Exchange

Job description

Position Overview

We are seeking an experienced Patient Service Coordinator to join our team. The ideal candidate will have a background in service coordination, staffing, or client support within a home care agency or nursing home setting. This is a full-time position, and we are eager to fill it immediately with a compassionate, upbeat, and team-oriented individual.

Key Responsibilities

• Manage a reasonable-sized caseload, ensuring services run smoothly and meet client needs.
• Communicate effectively and professionally with clients, family members, and caregivers to provide outstanding customer service.
• Coordinate with a responsive team of nurses and caregivers available for guidance, support, and assignments.
• Use HHA Exchange software to manage client schedules, documentation, and communication.
• Participate in weekly staff meetings, offering insights and updates on caseloads and service requirements.
• Answer phone calls in a courteous, professional manner and maintain organized, thorough documentation.

Pay: $21 - $28 per hour

Qualifications

• Experience as a Service Coordinator, Staffing Coordinator, Patient Service Coordinator, or HHA Supervisor in a home care agency or nursing home.
• Familiarity with HHA Exchange software and general computer proficiency.
• Excellent communication, documentation, and follow-up skills.
• Ability to solve problems efficiently and maintain an upbeat, professional attitude.
• Strong teamwork skills, with the ability to collaborate effectively with an amazing team of caregivers and nurses.
• A commitment to providing top-notch customer service and a positive experience for clients, families, and team members.

What We Offer

• Great hourly pay and a friendly, supportive work environment.
• An exceptional work-life balance with a manageable caseload.
• A dedicated, responsive team of professionals to ensure you’re supported in your role.

If you’re ready to make a meaningful difference in the lives of seniors while working with a passionate and collaborative team, apply now to join Caring Connections as our next Patient Service Coordinator!