Homecare Staffing Coordinator

Castle Rock Home Care Inc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Professional Development Assistance

Job summary

Castle Rock Home Care Inc is seeking a Staffing Coordinator (Homecare) to ensure patients receive timely, consistent care by coordinating with our home health aides and scheduling visits. You will verify EVV and provide exceptional customer support to patients, aides, and insurers.

The ideal candidate is organized, detail-oriented, and comfortable in a customer-facing role, with 40 hours per week and a full-time schedule.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of experience as a Staffing Coordinator (Homecare).
• Proficiency with HHA Exchange & Medflyt software and basic computer apps.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Excellent problem-solving and quick decision-making abilities.

Responsibilities

• Schedule and manage case coverage for home health aides.
• Use Medflyt to monitor missed visits and EVV verification.
• Maintain accurate patient records and notes in the system.
• Respond to inquiries from patients, aides, and insurers with exceptional support.
• Assist patients in navigating care needs and communicate with insurers.
• Collaborate to cover staffing gaps and meet daily goals.

Skills

Staffing coordination

Customer service

Multitasking

Education

High school diploma or equivalent

1+ years Staffing Coordinator experience

Tools

HHA Exchange

Medflyt

Job description

We are hiring Staffing Coordinator (Homecare), you will be responsible for ensuring our patients receive timely and consistent care by coordinating with our home health aides. Your role will involve scheduling and verifying visits as well as providing customer support to patients, aides and our insurance partners. The ideal candidate will be highly organized, detail-oriented and comfortable working in a customer-facing role.

Staffing Coordinator Responsibilities

• Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs
• Use Medflyt software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues
• Maintain accurate records and notes for each patient in the system
• Respond to customer service inquiries from patients, aides, and insurance companies, providing exceptional support
• Assist patients in navigating their care needs and facilitate communication with insurance providers
• Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met
• Take ownership of assigned cases and ensure patient well-being is the top priority

Staffing Coordinator Skills and Qualifications

• High school diploma or equivalent
• 1+ years of experience as a Staffing Coordinator (Homecare)
• Proficiency withHHA Exchange & Medflytsoftware and other basic computer applications.
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Excellent problem-solving skills and the ability to make quick decisions

Staffing Coordinator Benefits

• Paid Time Off
• Professional Development Assistance

Job Type: Full-time

Expected hours: 40 per week

Benefits

• Paid time off

Schedule

• 8 hour shift
• Holidays
• Monday to Friday

Application Question(s)

• Are you available to work consistent overtime hours?

Experience

• Homecare Staffing Coordinator: 1 years (Required)

Customer Service: 1 years (Required)