Patient Care Coordinator

All American Home Care LLC; Reading (Berks County); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

All American Home Care LLC in Reading, PA is seeking a skilled Care Coordination Specialist to develop and monitor home health care plans, schedule aides, and ensure coverage. You will communicate with referral sources, manage a 100+ patient caseload, and maintain strong confidentiality.

The role requires 2+ years in home care coordination, bilingual English/Spanish preferred, strong organizational and communication skills, and experience with HHA Exchange and EVV.

Qualifications

• High school graduate.
• 2+ years experience in a Home Care or Service Coordination role.
• Demonstrated capability maintaining strict confidentiality.
• Proven ability to generate leads and monitor referrals.
• Strong typing and computer skills.
• Comfortable with closing/asking for business.
• Well organized, accurate, and attentive to detail.
• Excellent communication, public relations and follow up skills.
• Experience with HHA Exchange and EVV.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide coordinated care by developing, monitoring, and evaluating home health plans.
• Ensure high-quality care delivered by home health aides.
• Schedule aides and ensure shifts are covered.
• Manage last-minute calls and coverage gaps.
• Develop on-call pool of aides in coordination with HR.
• Communicate with referral sources and Case Managers for service excellence.
• Listen to client needs and match to caregivers.
• Manage caseload of 100+ patients.
• Review care plans with patients and families.
• Address grievances and overutilization of hours.

Skills

Communication skills

Organization

Bilingual English/Spanish

Typing

Closing/asking for business

Confidentiality

Public relations & follow up

Education

High school diploma

Tools

HHA Exchange

EVV

Job description

JOB SUMMARY:

• Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
• Ensure a high level of care for the patient given by the home health aides.
• Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
• Managing last minute calls outs, finding appropriate coverage.
• Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
• Communicate with referral sources and Case Managers to provide an excellent customer service experience
• Listening to needs of clients and matching them to the appropriate caregiver(s)
• Manage Caseload of 100+ patients
• Review the care plan with patients and caregiver
• Resolve caregiver and client grievances and complaints
• Address over utilization of hours
• Reporting personnel performance issues
• Ensure caseload retention
• Contribute to team efforts by accomplishing related results as needed

Minimum Qualifications:

• High school graduate
• 2+ Years experience in a Home Care or Service Coordination role.
• Demonstrated capability maintaining strict confidentiality
• Proven ability to generate leads and monitor referrals
• Strong typing and computer skills
• Comfortable with closing/asking for business
• Well organized, accurate, and attentive to detail
• Excellent communication, public relations and follow up skills
• Experience with HHA Exchange and EVV
• Bilingual English/Spanish preferred.

Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family—the ever-expanding All American Home Care family.

Job Type: Full-time

Salary: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

Education:

• High school or equivalent (Preferred)

Experience:

• HHA EXCHANGE: 1 year (Preferred)
• EVV: 1 year (Preferred)

Language:

• Spanish (Preferred)