Scheduling Coordinator

Elite HHC; Buffalo (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Sick Time

Referral Program

Job summary

Elite Home Health Care in Buffalo, NY is seeking an organized Coordinator to efficiently manage patient caseloads and coordinate care placement between clients and caregivers using HHA eXchange. You will maintain records, support staffing needs, and participate in on-call duties to ensure timely care delivery.

You will collaborate with a team of nurses and caregivers, enhance scheduling accuracy, and communicate effectively with patients and families.

Qualifications

• General experience in healthcare or related area preferred.
• Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
• Strong leadership and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Strong oral and written communication with employees, patients, and families.
• Ability to define problems, collect data, establish facts, take action, and address issues.
• Ability to multitask in a fast-paced environment.
• Flexible schedule to accommodate department and patient needs.

Responsibilities

• Manage assigned caseload to ensure patients receive quality home care.
• Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
• Maintain caseload management and ensure timely, appropriate care.
• Attend departmental trainings and meetings to stay compliant.
• Assist team lead with coverage and staffing issues.
• Discuss schedules, availability, attendance, and related issues with staff.
• Update patient and caregiver records in HHA eXchange promptly.
• Verify caregivers’ attendance daily and prioritize no-shows or call-outs.
• Receive calls, emails, or faxes from contractors/clients and update on reports.
• Address caregiver concerns and collaborate with management.
• Assist with on-call duties as scheduled.

Skills

Leadership

Problem-solving

Organization

Communication

Multitasking

Flexible schedule

Microsoft Office

HHA Exchange

Internet navigation

Tools

HHA Exchange

Microsoft Office

Internet navigation

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary

As a Coordinator at Elite Home Health Care, you will play a pivotal role in ensuring the smooth and efficient coordination of home care services for our patients. You will be responsible for managing an assigned caseload, strategically coordinating the placement of services between clients and caregivers and maintaining successful caseload management to ensure timely and appropriate care delivery. Additionally, you will collaborate with team members to address staffing issues, update patient and caregiver records accurately and promptly, and assist with on-call duties as scheduled. Your strong leadership, problem-solving, and communication skills will be essential in providing high-quality care and support to our patients and their families.

Essential Duties and Responsibilities

• Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
• Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
• Maintain successful caseload management and ensure timely and appropriate care for patients.
• Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
• Assist the team lead with coverage and collaborate with team members to address staffing issues.
• Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
• Update patient and caregiver records in HHA eXchange accurately and promptly.
• Verify caregivers’ attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
• Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
• Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
• Assist with on-call duties as scheduled.

Qualifications and Skills

• General experience in healthcare or a related area preferred.
• Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
• Strong leadership and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
• Ability to define problems and goals, collect data, establish facts, take action, and address issues.
• Ability to multitask in a fast-paced environment.
• Flexible schedule to accommodate the needs of the department and patients.

Physical Demands

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment

• On-site

Benefits

• Medical Insurance
• PTO & Sick Time
• Referral Program

Pay Range

The hiring range for this position is$23.00-$25.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.