Patient Care Coordinator (Bilingual)

Impactful Senior Home Care LLC; Philadelphia (Philadelphia County); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Healthcare benefits (Health, Vision, and Dental)

Life insurance

401K

Job summary

A leading home care provider in Philadelphia is seeking a Patient Care Coordinator (Bilingual). The role involves providing coordinated care to patients, scheduling home health aides, and managing a caseload of over 100 patients. A high school diploma and 2+ years of experience in home care are required. The ideal candidate is bilingual (English/Spanish) and possesses strong organizational and communication skills. This position offers a salary of $62,000 – $70,000.

Qualifications

• 2+ years of experience in a home care or service coordination role.
• Demonstrated capability in maintaining strict confidentiality.
• Proven ability to generate leads and monitor referrals.

Responsibilities

• Providing coordinated care to patients.
• Scheduling agency home health care aides.
• Managing a caseload of 100+ patients.

Skills

Bilingual English/Spanish

Excellent communication skills

Organizational skills

Leadership skills

Typing and computer skills

Education

High school diploma

Job description

Join to apply for the Patient Care Coordinator (Bilingual) role at Impactful Senior Home Care LLC.

JOIN THE WINNING TEAM!
IMPACTFUL SENIOR HOME CARE offers an excellent benefit package that includes generous paid time off, paid holidays, healthcare benefits (Health, Vision, and Dental), life insurance and 401K.

Job Summary

• Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
• Ensuring a high level of care for the patient provided by home health aides.
• Scheduling agency home health care aides and ensuring agency aides work their scheduled shift.
• Managing last‑minute calls‑outs and finding appropriate coverage.
• Developing an on‑call pool of agency aides with various shifts in coordination with Human Resources.
• Communicating with referral sources and case managers to provide an excellent customer service experience.
• Listening to client needs and matching them to the appropriate caregiver(s).
• Managing a caseload of 100+ patients.
• Reviewing the care plan with patients and caregivers.
• Resolving caregiver and client grievances and complaints.
• Addressing over‑utilization of hours.
• Reporting personnel performance issues.
• Ensuring caseload retention.
• Contributing to team efforts by accomplishing related results as needed.

Minimum Qualifications

• High school graduate.
• 2+ years’ experience in a home care or service coordination role.
• Demonstrated capability maintaining strict confidentiality.
• Proven ability to generate leads and monitor referrals.
• Strong typing and computer skills.
• Comfortable with closing/asking for business.
• Well organized, accurate, and attentive to detail.
• Excellent communication, public relations and follow‑up skills.
• Experience with HHA Exchange and EVV.
• Bilingual English/Spanish preferred.

Our mission at Impactful Senior Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family—the ever‑expanding Impactful Senior Home Care family.

Location: Philadelphia, PA | Salary: $62,000 – $70,000 | Posted: 1 month ago