Bilingual Service Coordinator

Avalanche Care, Inc.; Village of Spring Valley (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Avalanche Care seeks a dedicated Home Care Service Coordinator to match caregivers with clients based on needs, preferences, and schedules, ensuring timely and efficient service delivery.

You will be the primary contact for clients, families, and caregivers; monitor care quality, maintain accurate records, and collaborate with the care management team to keep operations running smoothly.

Qualifications

• Minimum of 1 year of experience in a home care setting.
• Proficiency in using HHA Exchange software is required.
• High school diploma or equivalent; healthcare-related degree is a plus.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills and ability to handle multiple priorities.
• Compassionate, client-focused mindset.

Responsibilities

• Match caregivers with clients based on individual needs and preferences.
• Schedule and assign home care aides to ensure timely and efficient service delivery.
• Serve as the primary point of contact for clients, families, and caregivers, addressing inquiries, resolving issues, and providing updates.
• Monitor the quality of care and ensure client satisfaction by conducting periodic follow-ups.
• Utilize HHA Exchange software to manage client schedules, track caregiver assignments, and ensure compliance with service plans.
• Input and maintain accurate client and caregiver records, ensuring data integrity.
• Maintain comprehensive and up-to-date documentation of client interactions, schedules, and service plans.
• Work closely with the care management team to ensure seamless communication and coordination of services.
• Assist with recruitment and onboarding of caregivers as needed.

Skills

Time management

Communication

Interpersonal skills

Problem-solving

Compassionate care

Education

High school diploma or equivalent

Healthcare-related degree (associate or bachelor)

Tools

HHA Exchange

Job description

Key Responsibilities:
Service Coordination:
Match caregivers with clients based on individual needs and preferences.
Schedule and assign home care aides to ensure timely and efficient service delivery.
Client and Caregiver Support:
Serve as the primary point of contact for clients, families, and caregivers, addressing inquiries, resolving issues, and providing updates.
Monitor the quality of care and ensure client satisfaction by conducting periodic follow-ups.
HHA Exchange Software Management:
Utilize HHA Exchange software to manage client schedules, track caregiver assignments, and ensure compliance with service plans.
Input and maintain accurate client and caregiver records, ensuring data integrity.
Compliance and Documentation:
Ensure adherence to company policies, regulatory requirements, and client care plans.
Maintain comprehensive and up-to-date documentation of client interactions, schedules, and service plans.
Team Collaboration:
Work closely with the care management team to ensure seamless communication and coordination of services.
Assist with recruitment and onboarding of caregivers as needed.

Requirements

Experience:

Minimum of 1 year of experience in a home care setting, with a strong understanding of service coordination and client care.

Technical Skills:

Proficiency in using HHA Exchange software is required.

Education:

High school diploma or equivalent required; associate or bachelor’s degree in a healthcare-related field is a plus.

Strong organizational and time-management skills.

Excellent communication and interpersonal abilities.

Problem-solving skills and the ability to handle multiple priorities effectively.

Compassionate, client-focused mindset.

About the Company

Avalanche Care is a leading provider of compassionate, high-quality home care services. We are dedicated to enhancing the lives of our clients by providing personalized care solutions that promote independence and well-being. Our team thrives on teamwork, excellence, and a shared commitment to delivering exceptional care.
We are seeking a dedicated and organized Home Care Service Coordinator to join our team. This role is crucial in ensuring smooth operations and exceptional client care by effectively coordinating home care services.