Patient Service Concierge – Front Desk

MyEyeDr.; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonuses

401K

Paid PTO

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk during check-in/out, delivering personalized patient experiences and coordinating care. Training will be provided and a positive, patient‑centric mindset is essential.

You will handle phone lines, assist with insurance verification, schedule appointments, and support office staff. Weekend/evening shifts occur; a collaborative, fast‑paced environment awaits.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Computer Savvy with excellent oral and written communication skills.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Multitasking

Communication skills

Team player

Customer service

Flexibility

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk during check-in/out, delivering personalized patient experiences and coordinating care. Training will be provided and a positive, patient‑centric mindset is essential.

You will handle phone lines, assist with insurance verification, schedule appointments, and support office staff. Weekend/evening shifts occur; a collaborative, fast‑paced environment awaits.