Patient Experience Coordinator - Front Desk

MyEyeDr.; Houston (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commission

Benefits package including medical and

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out with a focus on a personalized, efficient patient experience. You will learn optical insurance options and support appointment confirmations in partnership with doctors.

Ideal candidates have prior front desk or customer-facing experience and a flexible, patient-centric approach in a fast-paced setting. Weekend/evening shifts may be required; training is provided.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Friendly, patient-centric mindset with a team-focused attitude.

Responsibilities

• Provide patients a personalized check in/out experience, ensuring a timely and seamless visit.
• Verify insurance plans and educate patients on options during check in/out.
• Assist with appointment confirmations and outreach in collaboration with clinician availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and support office staff.
• Possibility to cross-train to Eyewear Consultants or Optometric Technicians as needed.
• Collaborate with doctors and team members to deliver a consistent patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out with a focus on a personalized, efficient patient experience. You will learn optical insurance options and support appointment confirmations in partnership with doctors.

Ideal candidates have prior front desk or customer-facing experience and a flexible, patient-centric approach in a fast-paced setting. Weekend/evening shifts may be required; training is provided.