Patient Service Champion - Compassionate Frontline Care

Advocate Health Care; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care’s Aurora Medical Group in Park Ridge seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience.

You will handle appointment scheduling, patient information, and billing inquiries, with a focus on high-quality service in a fast-paced environment; the role requires a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years related customer service experience required.
• Experience handling difficult callers/customers/patients preferred.

Responsibilities

• Patient Services: provide efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: record billing information at time of service and follow up on missing details.
• Medical Records: maintain accurate and timely medical records in accordance with standards.

Skills

High school diploma or equivalent

Customer service experience

Handling difficult callers/patients

Job description

Advocate Health Care’s Aurora Medical Group in Park Ridge seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience.

You will handle appointment scheduling, patient information, and billing inquiries, with a focus on high-quality service in a fast-paced environment; the role requires a high school diploma and 1–2 years of customer service experience.