Patient Service Representative (PSR) - Clinic

Advocate Health Care; Park Ridge (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care’s Aurora Medical Group in Park Ridge seeks a Patient Service Representative (PSR) to support providers, connect with patients, and ensure a seamless, compassionate experience.

You will handle appointment scheduling, patient information, and billing inquiries, with a focus on high-quality service in a fast-paced environment; the role requires a high school diploma and 1–2 years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years related customer service experience required.
• Experience handling difficult callers/customers/patients preferred.

Responsibilities

• Patient Services: provide efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: record billing information at time of service and follow up on missing details.
• Medical Records: maintain accurate and timely medical records in accordance with standards.

Skills

High school diploma or equivalent

Customer service experience

Handling difficult callers/patients

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of

• High school diploma or equivalent.
• One to two years related customer service experience

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

Office Hours: Monday through Friday from 8am-6pm. and Saturday 8am-12pm.

Schedule: 8.5 hour shift with a lunch. One late weekday until 6pm a week and a Saturday rotation.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Park Ridge

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Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.