Patient Services Specialist — Care & Billing Support

Hugh Chatham Health; Park Ridge (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Medical Group (AMG) is seeking a Patient Service Representative in Park Ridge to support providers, connect with patients, and help ensure a seamless, compassionate experience every day. As a key ambulatory care team member, you will schedule appointments, answer calls, explain tests and procedures, and assist with billing information while upholding timely medical records and service excellence.

This role requires a high school diploma, 1–2 years of customer service experience, and the

Qualifications

• One to two years of related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or contact the clinic.
• Ensures entry at time of service of billing information and follows up on missing information.
• Maintains accurate and timely medical records.

Skills

Customer service

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) is seeking a Patient Service Representative in Park Ridge to support providers, connect with patients, and help ensure a seamless, compassionate experience every day. As a key ambulatory care team member, you will schedule appointments, answer calls, explain tests and procedures, and assist with billing information while upholding timely medical records and service excellence.

This role requires a high school diploma, 1–2 years of customer service experience, and the