Ambulatory Care Patient Services Specialist

Hugh Chatham Health; Park Ridge (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Educational Assistance Program

Job summary

Advocate Health's Aurora Medical Group—Park Ridge location—is seeking a Patient Service Representative to join the Building Operations team. This full-time position supports providers, connects with patients, and helps ensure a seamless, compassionate experience for all daily interactions.

The ideal candidate has a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers. Office hours are Monday–Friday 8am–6pm, with one Saturday rotation.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

High school diploma

Customer service experience

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Advocate Health's Aurora Medical Group—Park Ridge location—is seeking a Patient Service Representative to join the Building Operations team. This full-time position supports providers, connects with patients, and helps ensure a seamless, compassionate experience for all daily interactions.

The ideal candidate has a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers. Office hours are Monday–Friday 8am–6pm, with one Saturday rotation.