Patient Service Center Lead — Leadership, Training & Support

AltaMed Health Services Corporation; Anaheim (CA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings with company

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

AltaMed Health Services Corporation is seeking a Lead Patient Service Center Coordinator in Anaheim, CA to supervise front-line staff and ensure smooth patient interactions. The role includes guiding Patient Service Representatives, handling escalations, and supporting outreach and insurance verification tasks.

The ideal candidate will have a high school diploma or equivalent, bilingual English/Spanish preferred, and at least four years in a customer service role with lead responsibilities.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Four years of experience in a customer service environment with a lead role preferred.

Responsibilities

• Provide guidance and direction to the Patient Service Representative staff daily.
• Handle escalations and participate in staff meetings and trainings.
• Manage incoming queues, patient outreach, and insurance verification.
• Assist with patient registration and resolve general patient inquiries.
• Fill in for Supervisor when unavailable as needed.

Skills

Customer service leadership

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

AltaMed Health Services Corporation is seeking a Lead Patient Service Center Coordinator in Anaheim, CA to supervise front-line staff and ensure smooth patient interactions. The role includes guiding Patient Service Representatives, handling escalations, and supporting outreach and insurance verification tasks.

The ideal candidate will have a high school diploma or equivalent, bilingual English/Spanish preferred, and at least four years in a customer service role with lead responsibilities.