Lead Coordinator, Patient Service Center

AltaMed Health Services Corp; Anaheim (CA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement with employer match

Tuition Reimbursement Program

Paid Time Off & Holidays

Malpractice tail coverage

Job summary

AltaMed Health Services Corp in Anaheim is seeking a Lead Patient Service Center Coordinator to guide the Patient Service Representative staff and ensure smooth daily operations with a focus on quality patient care. The Lead may assume PSC I/II roles, fill in for Supervisors when unavailable, handle escalations, participate in focus groups, and lead staff meetings and trainings.

You will oversee patient outreach, insurance verification, outbound calls, registration, and inquiries, with bilingual

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish preferred.
• Four years of customer service experience with a lead role preferred.

Responsibilities

• Guide Patient Service Representatives and provide direction as needed daily.
• Fill in for PSC I/II or Supervisors when they are unavailable.
• Handle escalations and participate in focus groups for initiatives.
• Lead staff meetings and trainings with peers.
• Manage patient outreach, insurance verification, and registrations.
• Address general patient inquiries and questions.

Skills

Leadership

Customer service

Bilingual English/Spanish

Education

High School Diploma

Job description

Job Overview

The Lead Patient Service Center Coordinator is responsible for providing support to the Patient Service Representative staff by providing guidance and direction as needed daily. The Lead’s responsibilities may include the role of the Patient Service Coordinator I and II, as well as filling in for the Supervisors when the Supervisors are unavailable. In addition, the Lead handles escalations as needed, participates in focus groups for strategic initiatives, and facilitates staff meetings and trainings. The Lead serves as a leader amongst their peers. Lastly, the Lead can handle all incoming queues as well as patient outreach and insurance verification, outbound calls, patient registration, and resolving general patient inquiries.

Minimum Requirements

High school Diploma or equivalent required. Bilingual English/Spanish preferred. Four years of experience preferred working in a customer service environment where a lead service/support role was primarily performed.

Compensation

$27.25 - $31.97 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations, the range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients. AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.